Frequently Asked Questions for Cinemark Gift Cards...
Frequently Asked Questions for Cin-E-Money...

1. I couldn't print my confirmation page or print-at-home tickets. What do I do?
2. How do I contact Cinemark?
3. How do I purchase tickets?
4. What happens if I lose the confirmation number?
5. How do I order advance tickets?
6. When and where do I pick up my movie tickets?
7. Why is a service fee added to the price of each ticket?
8. What is DLP (Digital Light Processing)?
9. What is the VIP Room?
10. Is it safe to order tickets over the Internet?
11. How can I find other theatres near my home?
12. What is Showtime E-Mail?
13. What is our age break for a child?
14. What is our age break for a senior citizen?
15. Once I purchase a ticket how do I get refunds or make changes to my order?
16. How many days in advance are showtimes available?
17. What exactly is Digital Cinema?
18. Is Digital really better than film?

You may RE-PRINT your confirmation page by clicking HERE. If your tickets were cut off during printing, before re-printing your tickets, you should change the text size in your web browser to Medium or Smallest. If you use Internet Explorer, the text size option is on your View Menu. If you still cannot print your tickets, all you need is the confirmation number. Just write down your confirmation number on a piece of paper and take it to the theatre. If the theatre has a kiosk in the lobby you may select the Internet Ticket Pickup option and enter your confirmation number to print your tickets. If the theatre does NOT have a kiosk, any box office cashier can print your tickets if you tell them your confirmation number.
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2. How do I contact Cinemark?

If you have questions or comments you can contact us by email at sitesupport@cinemark.com.
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3. How do I purchase tickets?

Once you’ve decided on a theatre and a movie, just click on the showtime of the performance you want to attend. Depending on the time, there may be more than one available ticket type. Enter the number of tickets that you need for each ticket type and click Verify Order. Then fill in the appropriate information and click Purchase. Cinemark.com will give you a confirmation number. Just jot it down and you’re done!
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4. What happens if I lose the confirmation number?

Cinemark.com also sends you an e-mail with your order’s confirmation number. If you lose the number (or you forget to write it down), just access your e-mail program and open the e-mail from Cinemark.com.
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5. How do I order advance tickets?

If the theatre has online ticketing, just select the date you want from the droplist on the theatre showtimes page and click Go. At Cinemark.com, all dates available for purchase will be listed in the droplist. For most theatres this will normally be anywhere from 4 to 9 days in advance. For special shows it may be up to a month in advance. We try to post the most reliable showtimes as soon as they are available.
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6. When and where do I pick up my movie tickets?

You can pick up your tickets from the theatre that you chose as soon as you’ve purchased your tickets online. In fact, you don’t even need to get your tickets the same day as the movie is showing. If the theatre has "Print-At-Home" ticketing, just present your print at home ticket (that you printed when you purchased your tickets) to the usher. If the theatre does not have "Print-At-Home" ticketing, just present the confirmation number that you received from Cinemark.com at the theatre’s ticket booth, and our representative will give you your tickets. Or, if the theatre has a kiosk in the lobby, you may print your tickets by selecting "Internet Ticket Pickup" at the kiosk, and enter your confirmation number. Remember, you MUST have your confirmation number to get to your movie.
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7. Why is a service fee added to the price of each ticket?

The money that you pay for your tickets (minus the service fee) goes directly to the theater. In order to provide you this time-saving service, we add a minimal charge so that we can continue to give you the easiest way to purchase movie tickets.
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8. What is DLP (Digital Light Processing)?

DLP Cinema (TM) is the latest in Digital Technology from Texas Instruments that's sure to revolutionize the movie-going experience. Specifically developed in collaboration with the movie industry to meet the exacting image-quality demands of theatrical exhibitions, this brand new, all-digital movie projection technology does for what you see like the CD did for what you hear. DLP Cinema (TM) allows the viewer to see movies just as the director envisioned - free of scratches, pops or jumps. You get to see a pristine copy of the movie every time, whether it's opening night or the last run on the last day. Come by and experience this exciting and revolutionary technology today! For more information about Digital Light Processing, please visit... http://www.dlpcinema.com
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Click here for frequently asked questions for VIP Room ...
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10. Is it safe to order tickets over the Internet?

When you place an order, the information that you provide us is sent via a secure connection so that it cannot be read as it travels over the Internet. Once your information arrives at Cinemark.com, it is carefully stored and protected from unauthorized access.
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11. How can I find other theatres near my home?

When you enter your ZIP Code or City and click Search, Cinemark.com looks for movie theatres within a 50-mile radius of your home.
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12. What is Showtime E-Mail?

Showtime E-Mail is a free e-mail service that notifies you when the theatre(s) you've selected change movies and showtimes. Most theatres decide the movies and showtimes for the upcoming week (Friday through Thursday) by Wednesday. These new listings will be sent to you on Thursday. If a movie opens on a Wednesday, however, the listings will be sent to you on Tuesday. We do suggest, however, that you check the listings on the day that you plan to see the movie.
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13. What is our age break for a child?

A child is age 1 - 11 years old for regular theatres and IMAX® theatres.
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14. What is our age break for a senior citizen?

A senior citizen is 62 years old and up for regular theatres and IMAX® theatres.
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15. Once I purchase a ticket how do I get refunds or make changes to my order?

Once tickets are purchased on Cinemark.com, there are no refunds or changes available. Please confirm your showtime carefully before purchasing your tickets. Because your seat is guaranteed for the entire showing of a movie we are not able to offer refunds. In the rare situations when a show is cancelled you will be entitled to a refund for the full purchase price of your tickets including any service charges. In these situations please send an email to sitesupport@cinemark.com and include the theatre, movie, showtime, email address and your confirmation number.
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16. How many days in advance are showtimes available?

Most theatres do not finalize their movie schedules for the upcoming week until Wednesdays. We always list every day of schedules that have been provided by the theatre. Cinemark is always the most accurate web site for up to the minute showtime information. We suggest that you check the listings on the day you plan to see the movie.
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17. What exactly is Digital Cinema?

Digital cinema encompasses every aspect of the movie making process, from production and post-production to distribution and projection.While digital cameras are nothing new, and post-production houses have been using digital equipment to edit and master movies and animation for some time, the all-digital distribution and projection of movies has only recently arrived to complete the chain.
A digitally produced or digitally converted movie can be distributed to theaters via satellite, physical media, or fiber optic networks. The digitized movie is stored by a computer/server which "serves" it to a digital projector for each screening of the movie. Projectors based on DLP Cinema® technology are currently installed in over 2,018 theaters in 30 countries worldwide - and remain the first and only commercially available digital cinema projectors.
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18. Is Digital Cinema really better than film?

For millions of movie goers worldwide and leading directors including George Lucas and Steven Soderbergh, the answer is an unqualified "yes." When you see a movie digitally, you see that movie the way its creators intended you to see it: with incredible clarity and detail. In a range of up to 35 trillion colors. And whether you're catching that movie on opening night or months after, it will always look its best, because digital movies are immune to the scratches, fading, pops and jitter that film is prone to with repeated screenings. That's why directors love digital cinema: it ensures that their creation will be reproduced with total fidelity at every screening.
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